Policies

Store Policies

1. Suggested Donations (Non-Profit Model)

Our store operates on a suggested-donation model. As a registered non-profit organization, all items are offered with a recommended donation amount that helps support our mission, programs, and operational costs.

  • Suggested donation amounts are not mandatory, but they reflect the approximate value of the item and the resources required to provide it.

  • All donations are voluntary and non-refundable, except as noted under our return policy below.

  • Donations above the suggested amount are always appreciated and directly support our ongoing work.

2. Shipping & Delivery

Shipping

  • We offer shipping within the United States.

  • Shipping costs are calculated at checkout and are non-refundable, unless an item arrives damaged or an error was made on our part.

  • Orders typically ship within 3–5 business days, and tracking information will be provided once the package is sent.

  • If an item arrives damaged, please contact us within 7 days with photos so we can assist with a replacement or refund.

In-Store Pickup

  • Free in-store pickup is available during regular business hours.

  • You will receive an email or text notification when your order is ready for pickup.

  • Orders must be picked up within 10 days. Items not picked up after this window may be returned to inventory as a donation unless other arrangements are made.

5. Contact

If you have questions or need help with a return, exchange, or damaged shipment, please contact us through our "Contact" Page